Can we bring a birthday cake?
Yes - you’re welcome to bring a birthday cake. Other outside food is only permitted to accommodate medical allergies or intolerances. Please discuss this with our team beforehand.
Will we have exclusive use of the soft play?
Exclusive use is included in the Private Hire package only.
What is the party food?
Choose cold lunchboxes or pizzas for your party. Lunchboxes include a ham, cheese or jam sandwich, crisps and a snack. Pizza choices are Margherita, Pepperoni or BBQ Chicken.
Please provide your food choices at least seven days before your party and let our team know about any allergies or intolerances.
Who supervises the children?
Parents and guardians remain responsible for supervising children throughout the party, including when a party host is provided.
What should children wear?
Children must remove their shoes and wear socks in the soft play. Adults entering the play area must also remove their shoes.
Can we bring decorations?
Please discuss your plans with our team before your party. Face paints, party poppers, confetti, coloured streamers and silly string are not permitted on or near the soft play.
What happens if we need to cancel?
Our cancellation terms provide:
- Four weeks’ notice or more: a full refund.
- Two to four weeks’ notice: a 50% refund.
- Less than two weeks’ notice: no refund.